All orders require down payment of 50%, to hold/order items. The balance will be due prior to delivery.
Stock merchandise:
May be exchanged/returned within 7 days of delivery/pick-up - must be in like new condition (less 10% restocking fee, delivery, and pick-up fee).
Special Order Items:
Special Orders, Clearance, As-Is, Pillows, Sheets, Adjustable Bases, and Mattresses are non returnable.
We Cannot Guarantee a Specific Arrival Date:
We will make every effort to keep you informed of any changes.
By making a payment you are agreeing to the store policy of Neill's Home Store.
Mattresses
45 Day Comfort Guarantee:
Customer must purchase the SleepTite Encase LT Mattress Protector
- Must be on the same order as the mattress
- The mattress you wish to exchange must have the SleepTite Encase LT Mattress Protector installed
- The mattress you wish to exchange must have the label(s) & law tag(s) attached and be free from damage, abuse, and stains
Customer will get a ONE-TIME comfort exchange on your mattress within 45 days of the original delivery date (less restocking fee)
No returns will be allowed for the 1st 30 days
The following items DO NOT qualify for Comfort Exchange:
Warranty Replacements, Damaged, Abused or Stained Mattresses, "As-Is" Closeout Mattresses, Display Models, Special Order Items, Furniture, Accessories, Mattress Protectors, Pillows, Delivery Fees [transportation costs] Incurred, "With-Purchase" Promotional Items, Bedframes and/or Adjustable Bases.
Promotional item price [value] will be deducted from any exchange.
Local exchanges will incur a $149 restocking fee.
Mattress Limitations and Exceptions:
Fabric stains, soiling and burns.
- Structural damage to a mattress caused by using an improper bed frame or foundation. Bed Diagrams
- Normal body impressions on a smooth top mattress less than three-quarters of one inch (3/4″) in depth.
- Normal body impressions on a quilted mattress less than one and one-half inches (1½″) in depth.
- Comfort preference. (See 45 Day Comfort Guarantee - Details)
Mattress and Foundation Care Instructions:
DO:
- Do give your new mattress set time to “air out”
- Do rotate your mattress on a regular basis (once every 6 months) – this will allow for more even wear
- Do Keep your bedding clean – we suggest using a mattress protector – this will ensure that your warranty remains in effect
- Do replace your old foundation when purchasing a new mattress. An old foundation may not provide sufficient support. It may appear that your new mattress is sagging when it is really the foundation.
- Do use an appropriate frame and center support for queen and king-size sets – this will ensure that your warranty remains in effect
- Do allow your memory foam mattress too warm to room temperature. The memory foam is temperature sensitive and will soften when it is warm
DON’T:
- DON’T PLACE YOUR MATTRESS NEAR OPEN FLAME OR EXPOSE TO FIRE. THIS MATTRESS IS NOT FLAME OR FIREPROOF
- Don’t smoke in bed
- Don’t let anyone stand or jump on your mattress or foundation. It was not built for that kind of weight concentration or abuse.
- Don’t allow your mattress to get wet because some of the upholstery materials may compress. Protect it from water or other liquids.
- Don’t remove the law label or tag at the end of your mattress. This label serves as a means of identification to establish your right to the Limited Warranty.
- Don’t use dry cleaning fluid of any type on your mattress. These chemicals will damage some of the construction materials and will void the Limited Warranty